1. General Information
All orders of physical products are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Physical items offered on our website are only available for delivery to most locations. This includes, but is not limited to, Australia, New Zealand, United States, Canada, United Kingdom and Singapore.
If we are unable to ship your product to you, we will notify you immediately and refund you the total amount of your order, using the original method of payment.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days of the date of your order. Business day means Monday to Friday, except holidays.
Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
If you need to provide special delivery instructions, please email us email@example.com or fill in the form on our Contact Us page.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Note: Unless otherwise indicated on your checkout page, shipping and handling charges are included in the price of your purchase.
Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org or fill in the form on our Contact Us page.
If you have any questions about the delivery and shipment or your order, please contact us at email@example.com or fill in the form on our Contact Us page.